Shipping Policy

At KoKo Organics, we carefully prepare and package every order from our studio in Maleny, Queensland.

We currently ship within Australia only.

Order Processing

As our products are handmade in small batches, please allow time for your order to be carefully packed and prepared for dispatch.

Orders are processed on business days, excluding weekends and public holidays.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment is completed.

Delivery

We ship orders using Australia Post or another suitable Australian delivery provider.

Delivery times vary depending on your location and the delivery service selected. Any estimated delivery dates are a guide rather than a guarantee.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Incorrect Addresses

Please check your shipping address carefully before completing your purchase.

If you notice an error, contact us as soon as possible at kylieopray@gmail.com.

Damaged or Missing Orders

We take care to package our products securely.

If your parcel arrives damaged, contains incorrect items or does not arrive, please contact us so we can investigate and arrange an appropriate resolution.

Your rights under Australian Consumer Law remain unaffected.

Contact

KoKo Organics
Maleny, Queensland, Australia
Email: kylieopray@gmail.com
Website: www.kokoorganics.com.au