Terms of Service

KoKo Organics
ABN: 53 180 708 741
Maleny, Queensland, Australia

Last updated: 8 October 2026

1. Overview

Welcome to KoKo Organics.

KoKo Organics is an Australian business offering handmade soaps, skincare, candles and home fragrance products.

Throughout these Terms of Service, the words “we”, “us” and “our” refer to KoKo Organics.

Our online store is powered by Shopify, which provides the ecommerce platform through which we sell our products.

By accessing our website or purchasing our products, you agree to these Terms of Service, together with our Privacy Policy and Refund Policy.

Nothing in these Terms excludes, restricts or modifies your rights under Australian Consumer Law.

2. Our Products

Our products are made in small batches, often using natural ingredients and traditional manufacturing methods.

As a result, slight variations in colour, appearance, texture and fragrance may occur between batches.

We make every effort to ensure product descriptions, photographs, ingredients and prices are accurate.

Product availability and descriptions may change without notice.

Please read all ingredient information, directions and safety warnings before using our products.

3. Orders and Purchases

When you place an order through our website, you agree to provide accurate contact, billing and delivery information.

We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be processed or an obvious pricing error has occurred.

If we cancel an order after payment has been received, we will arrange a refund.

Once an order has been dispatched, cancellation may no longer be possible.

Your statutory consumer rights remain unaffected.

4. Pricing and Payment

All prices are displayed in Australian dollars (AUD).

Any applicable GST will be included or identified as required by Australian law.

Shipping charges are calculated and displayed during checkout.

We reserve the right to change prices at any time. Changes will not affect orders already accepted, except where permitted by law.

Payment must be completed before an order is dispatched.

5. Shipping and Delivery

KoKo Organics currently ships within Australia only.

We aim to prepare and dispatch orders promptly. Delivery estimates are provided as a guide and may vary depending on your location, postal services and circumstances outside our reasonable control.

Please ensure your delivery address is correct when placing an order.

If your order is lost, damaged or significantly delayed, please contact us so we can investigate and assist.

Nothing in this section limits our obligations or your rights under Australian Consumer Law.

6. Returns and Refunds

Our Return and Refund Policy explains how we handle returns, faulty goods and refunds.

We do not generally accept returns for change of mind.

However, customers are entitled to remedies where products do not meet the consumer guarantees provided by Australian Consumer Law.

If your order arrives damaged, faulty or incorrect, please contact us at kylieopray@gmail.com.

Our Return and Refund Policy is available on our website.

7. Product Use and Safety

Please follow the instructions, ingredient information and safety warnings provided with each product.

Skincare and body care products should be used as directed. We recommend checking ingredients for known sensitivities and discontinuing use if irritation occurs.

Candles must be used in accordance with the safety instructions supplied with the product, including appropriate burn times, wick maintenance and supervision.

Never leave a burning candle unattended.

Our products are not intended to diagnose, treat or cure medical conditions.

These instructions do not exclude or limit any rights or remedies available under Australian Consumer Law.

8. Intellectual Property

Unless otherwise stated, the content on this website, including photographs, product descriptions, graphics, branding and original designs, belongs to KoKo Organics or is used with permission.

You may not reproduce, distribute or commercially use our original content without prior written permission, except where permitted by law.

9. Website Use

You agree to use our website lawfully and responsibly.

You must not misuse our website, attempt unauthorised access, distribute malicious software or engage in fraudulent activity.

We reserve the right to restrict access where reasonably necessary to protect our business, customers and website.

10. Third-Party Services

Our website may contain links to third-party websites or services.

These services may have their own terms and privacy policies.

KoKo Organics is not responsible for the independent content or practices of third-party websites, except where required by law.

11. Relationship with Shopify

KoKo Organics is powered by Shopify, which enables us to provide our online store and related services.

However, purchases made through our store are transactions directly between you and KoKo Organics.

Shopify is not the seller of our products.

Nothing in this section limits any rights you may have under applicable law.

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